Yes! See here.
Category: Maintenance & Repair Overview
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Do you provide a warranty with your repair work?
Yes! We provide a 90 day new parts + labor warranty. * We do not offer any warranty on used parts (ie. automatic transmissions, engines, electrical components, etc). Warranties: Standard part replacement warranty: 30 days for replacement of new parts and labor for that part replacement. Service & Repair work (ie. machine work, alignments, […]
Do you have a standard for assessing the condition of particular components. ie. How do I know what I’m being quoted for is necessary?
Yes, we have standards in how we measure and make recommendations on different components. On our inspection sheets we have specific numbers for what would categorize a component as Green, Yellow, Red. A few examples would include: brake fluid (moisture content %, visual condition), coolant (boiling point temperature, visual condition), tires (mm. tread depth, age, […]
How much do you charge for labor?
For some services we have standard service charges. For a labor rate line we have two different rates depending on the type of work. Standard for general types of repair, and Advanced for more specialized types of work such as electrical, engine overhauls, etc. Contact us for a quote on the work you need done.
Do you charge for diagnosing an issue or only for repairing it?
Diagnosing problems takes expertise, equipment, tools, and labor hours, so yes we do charge for this.
If I can wait for a repair, do you have a customer lounge and what can I expect?
Yes, we do have a customer waiting area! We’ve got A/C, power outlets, a small wall bar, and free wifi to start. At our self-serve coffee bar we have complimentary fresh brewed coffee/espresso, hot water, cold water, hot tea bag selection, cocoa powder, brown sugar, coffee mate (or fresh milk in the fridge), honey, […]
Can I wait at Expat Auto for the repair work to be done?
Yes you can wait in our customer lounge as long as you’d like, though you may want to find out how long we expect it to take. Diagnosing some issues can take considerable time and it is advised that you plan to drop it off unless advised otherwise by us.
Do you offer maintenance packages?
This is something that we are working on but it can be challenging to offer standard package rates since we deal in so many years, makes, and models of cars that require different types and amounts of fluids at different intervals. We don’t want to pass the higher cost of more expensive vehicles on to […]
Can I save money by having you replace some parts with used parts instead of new?
Possibly in the short term but we can’t guarantee in the long-term.
How do you make the judgement to repair or replace particular parts?
We want to save our customers money but we also want to save them hassle. In some cases the price difference between repairing or using a second hand part is not significantly different than the cost of replacing with a new part. We also use our past experience on the longevity and efficacy of repairing […]