We can provide a renewal quote up to 30 days before your policy expires so its up to you. We would recommend you take care of any existing damage before renewing your policy if possible; if you should decide to go with a new company the new company will have to take pictures if it's […]
Category: Collision Insurance
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Do you offer mechanical insurance for breakdowns?
Yes! See details here.
Do you offer 24hr roadside assistance policies?
Yes! See details here. *Note: If you’re buying a car from us then the first year is included with our Platinum Certified and Gold class cars!
Does Expat Auto do the repairs?
We are not an insurance claim garage, so the repairs will be done at one of the garages in the company’s network. However, in the case that you don’t want to claim the damage on your car through the insurance either because of time constraints or avoiding a hike in your insurance policy, we can […]
Does my policy include a free rental car during a claim?
No, free rental cars are not offered as a benefit from any insurance companies in Thailand. If we don’t have a rental car available we also have several partners to be able to arrange a reasonable rate for you. See rental car details here.
How long will claim repair work take?
This depends on the amount of work as well as how long it takes to order parts. Some models where parts have to be ordered from out of the country can take significantly longer. Shortest period is about 5 working days, the average is about 14 working days , the longest is about 4 months.
What is the process if I have an accident and need to make a claim?
The basic process is as follows: As it may affect the claim process, don’t move your car except for the following reasons: The police come and direct you to move it The cars are not badly damaged and it is entirely blocking the flow of traffic. Put your flashers on any other emergency road signs […]
Is a cracked windshield covered?
Yes but only with a 1st class insurance policy.
Is there a deductible/ excess on claims?
The quotes we give do not have a deductible as our network has stopped providing this option. Previously when this was an option the price difference between having a deductible was also not worth it in our opinion. There are, however, a couple cases where you will have to pay an excess. The first […]
Who is covered under my policy?
Most policies are set to be an unnamed driver which means that anyone can drive your car and be covered. In some rare cases you could get a named policy, but we don’t recommend it.