Service, Reliability, Integrity

Yes, if you request them before the work is started so that we don’t throw them away.

We want to save our customers money but we also want to save them hassle.  In some cases the price difference between repairing or using a second hand part is not significantly different than the cost of replacing with a new part. 

We also use our past experience on the longevity and efficacy of repairing particular components and weigh it against the cost comparison and longevity of a new part.  If the different options cost to benefit ratio are not obvious we will often give two options for you to decide. 

We do not give a warranty on used parts and temporary fixes so that is also something to consider.

Possibly in the short term but we can’t guarantee in the long-term.

This is something that we are working on but it can be challenging to offer standard package rates since we deal in so many years, makes, and models of cars that require different types and amounts of fluids at different intervals.

We don’t want to pass the higher cost of more expensive vehicles on to owners of smaller cars by only having standard packages that cover all models. Also packages can often include service items that your car doesn’t need at the time. 

At this point we have taken a more custom approach to assessing each vehicle's actual needs at the time of service, as well as manufacture recommendations, and providing custom recommendations and estimates. 

If you have any ideas or input on this we’d love to hear from you at [email protected]

Yes you can wait in our customer lounge as long as you’d like, though you may want to find out how long we expect it to take. Diagnosing some issues can take considerable time and it is advised that you plan to drop it off unless advised otherwise by us.

Yes, we do have a customer waiting area!  We’ve got A/C, power outlets, a small wall bar, and free wifi to start. 

At our self-serve coffee bar we have complimentary fresh brewed coffee/espresso, hot water, cold water, hot tea bag selection, cocoa powder, brown sugar, coffee mate (or fresh milk in the fridge), honey, caramel sauce, and cinnamon.

If you’re feeling snacky we’ve also sourced a selection of healthier snacks we are selling at cost for your convenience, many of which are free from gluten, dairy, and msg.  Some examples include:

• various nuts (salted cashews, salted almonds, smoked almonds, honey almonds, macadamia, pecans)
• Mixed nut and fruits combos (almond cranberry, walnuts, dates, figs, etc)
• Dark chocolate nuts (thin coated almonds, cocoa powdered cashews)
• Seeds (pumkin, sunflower)
• Various sugar free mints and gums
• Meat (Beef jerky, pork jerk, chicken breast chips, no msg pork rinds)
• Root chips (salted or stevia sweetened sweet potato, mixed root chips)
• Potato chips (Naturals - rosemary, Kettle - salted, honey dijon)
• Other chips (Avocado, Quinoa, banana)
• Rice crackers (blueberry)
• Freeze-dried fruits (mango, strawberry, apple, mangosteen)
• Dried fruits (tamarind, raisins, sometimes mango and strawberry)

For drinks:

• Roselle juice (no added sugar, taiwanese style)
• Passionfruit/ mango smoothie
• Coconut water (with vitamin A, with added fiber, with coconut meat chunks)
• Non-dairy milks (almond, oat, walnut, chocolate cashew-pistachio)
• Unsweetened teas (Sencha green tea, jasmine green tea, genmai green tea, oolong, hojicha roasted tea)
• Flavoured vitamin waters (panden, genmai)
• High PH water (7, 8.5)
• Unsweetened Soda water (plain, peach, grapefruit)

*Product availability can change from time to time.

Yes, we believe they are. We are not charging foreign prices or labor rates if that is what you are asking.

Diagnosing problems takes expertise, equipment, tools, and labor hours, so yes we do charge for this.