Collision Insurance

Most policies are set to be an unnamed driver which means that anyone can drive your car and be covered.  In some rare cases you could get a named policy, but we don’t recommend it.

The quotes we give do not have a deductible as our network has stopped providing this option.  Previously when this was an option the price difference between having a deductible was also not worth it in our opinion.

There are, however, a couple cases where you will have to pay an excess. The first case the excess will be about 1-2000 THB, and this is in the case you are making a claim with your first class insurance policy and the insurance company deems that the various damages came from more than one incident. The other is if you want to claim various scratches all around and repaint the whole car. In this case the excess will be approximately 5-10,000 THB.

We are always here to help if you should need assistance of any kind with your insurance. Here are some details of how we can help:

• Free services:
  • Phone assistance with any communication problems with the insurance company call center when making a claim.
  • If you have 1st class insurance and need to make a claim after an incident on your car, either caused by you, or no witnesses are available, and you bring your car to our office we can assist you to call the insurance company to send an agent out to assess the damage and give you a claim paper that you can take into one of their approved garages.
  • Changing your address. We don’t charge for this service, but the insurance companies usually charge approximately 150 THB, so we will need to collect this fee.  *Note: Your insurance policy must be at least 3 months old in order to change the address
• Extra service fee:
  • Logistics with the repair garage when making a claim.  Once you have a claim paper, if you want to avoid the inconvenience of scheduling the repair with an approved garage, dropping it off for the appointment, and picking it up when the time comes you can use our Insurance Claim Liaison Service.

Yes but only with a 1st class insurance policy.

We can sell from approximately 30 different insurance companies.  When we give you a quote comparison we usually will show you 3-5 companies that we have had good experience with.  If you have a specific company you are interested in we can also get you a quote from them if they are in our network.

The basic process is as follows:

1. As it may affect the claim process, don’t move your car except for the following reasons:

1. The police come and direct you to move it
2. The cars are not badly damaged and it is entirely blocking the flow of traffic.

1. Put your flashers on any other emergency road signs (if you have any) to prevent further accidents.
2. Exchange contact details with the other party such as Insurance policies and phone numbers.
3. Call your insurance company and they will send an agent as soon as possible and also call police or medical services if needed. Wait there for them.
4. Once the agent comes, they will deal with the police (if any) and talk with the other party involved.  
5. The agent will check the car and make note of all the damages for both parties.  Before you sign the claim paper make sure that it has all the damage listed that you want to have covered, otherwise it cannot be corrected later.
   1. If the car is driveable then you can drive the car and take the claim paper into one of the company’s approved garages to make an appointment for repair. Claim papers are good for up to 1 year. It's best to get it don’t before your policy expires though as you don’t want to have any existing damage if you should decide to change insurance companies (pictures are required for 1st class insurance). 

1. 1. If the car is not driveable then the insurance company will assist in getting a tow truck to take your vehicle to the closest approved repair garage to your house unless specified otherwise.
      1. If the incident happens at night you should get a taxi (grab) home and then contact the insurance garage the next day.
      2. If it’s during the day you could either go with the tow driver or take a taxi to the insurance garage to sort the repair appointment and time-frame out.

* If you should need help with the logistics of getting your car repaired you may want to consider our Insurance Garage Liaison Service. See details here.

This changes from year to year so we can’t recommend any one company, but we offer comparisons from the companies we have had the best experience with in terms of value for money (price vs coverage details), ease of communication and making claims, and also the quality and expediency of repair garages work within the company’s network.

This depends on the amount of work as well as how long it takes to order parts. Some models where parts have to be ordered from out of the country can take significantly longer. Shortest period is about 5 working days, the average is about 14 working days , the longest is about 4 months.