Customer Feedback
To share with other users of the website or with us about your experiences with our cars, please use the contact form on the right.Vehicle Sales
"I can not speak more highly of Expat Auto. They have gone above and beyond the call of duty many times for me. They found me an awesome car for a very reasonable price and then upgraded it to meet my needs. When I was stranded in the moat on a Sunday they came and towed my car, and sorted out the issues. I completely trust them and would recommend their services to anyone!" - Sacha Olson"We found Expat Auto to be extremely helpful. We recommend other friends to Expat Auto first time, every time. They even do the paper work for you!!!" - Daniel Boyce
"I have had numerous opportunities to witness the great service and personal care that Elijah and Expat Auto have not only provided me and my family but, the whole Chiang Mai community. If you want a reliable vehicle and to deal with people you can trust then look no further than Expat Auto. They have helped us selling and buying a car and have taken care of all the paperwork. They take the stress out of car buying and give peace of mind. I would recommend them highly. Thanks Elijah and the Expat Auto team." - Brett Faucett
"Just wanted to say that we had a great experience working with Elijah and Expat Auto. We found the perfect car for our family, and the price was very good. We've been driving it for five months now and couldn't be happier with it. Elijah gave us good advice and a good price on our trade in and worked with us while we made arrangements for paying for the car. I'm recommending Expat Auto to all my regional co-workers as they relocate to Chiang Mai." - Michael Kientz
"One of our greatest concerns with living in Thailand has been finding a reliable and affordable used car. A friend recommended Expat Auto so I went online and checked out the website. I called Expat Auto on the phone and made an appointment to view the cars they had on the lot. I didn't see anything that fit our families needs. Walter Ridgley asked me what our needs were and within a week he called and said he found a car we might be interested in. I went back online and looked at a movie clip of it and knew right away it was what we wanted. The service Expat Auto provides is fabulous. They took care of the paperwork and gave me peace of mind regarding the condition of the vehicle. They also tended to a few small item repairs under their warranty. I highly recommend Expat Auto to anyone looking to buy a car and wanting peace of mind. Walter and Elijah Ridgley are incredibly professional and helpful." - Scott St.Pierre
"Used car buying is hardly a pleasurable experience, but my recent trransaction with Expat Auto was a notable exception. Not only only were they very proffessional in their approach, they were also very personable. It was like buying a car from your friend down the street. The vehicle was as described, well presented, and they even pointed out the minor faults on it ahead of my discovering them. They were totally true to their word regarding reimbursing me for my costs in registering the car in another province. The after sales service was great too. I highly recommend them and will probably buy another car from them again in the near future." - John Ellis
"I was nervous about trying to find a use vehicle in Chiang Mai. I knew I had a limited budget and I knew it would be difficult to find a reliable truck with that limit. Elijah and Expat Auto helped alleviate all those concerns. They located a vehicle that met my needs, both financially and in hauling capacity. It was such a relief to be quoted a price and to know everything was included in that price. I have great peace of mind as I drive my vehicle. I will go to Expat Auto for all tune-ups, repairs, and future vehicle purchasing needs." - Kristi Schliep
"Expat Auto took all the stress, worry and hassle out of buying a car for me. Buying a second hand car anywhere is fraught with difficulty, more so when language is a barrier so it was a great pleasure to find someone who could take care of all the details. Also knowing the car had been thoroughly checked over was very reassuring. Elijah and Walter went out of their way to make our purchase as smooth as possible and also to adapt the car to our needs. That kind of professionalism and service are not so common these days. I highly recommend their service to anyone in need of a vehicle." - Jim Brechin, PTIS International School
"Expat Auto is like no other place where you can buy a vehicle. Besides the personal and professional service, which are quite evident, the biggest factor for me was being able to trust Elijah to sell me a dependable car at a price I could afford and to be honest with me about its condition. It was also the easiest experience I've ever had in Asia buying a car.
Elijah showed me all of the problems he and his team had identified after they did their thorough inspection and everything they had repaired. We had ample opportunity to test drive the car and never once felt pressured to buy. In fact, we were encouraged to take my time so we would make the decision we felt was best for our family. Transparency, honesty, competence and trustworthiness are not characteristics I can use to describe most car dealers, but I definitely can with Expat Auto. I have recommended them to several people since I bought my car and will continue to do so because of the integrity that stands behind the car they sold me." - Wayne Lunsford
"There are many things that stand out with Expat Auto. Two are that they are worthy of trust and true to their word. I wish to endorse every word that they say in their introduction (Home)." - Richard Rourke
Consignment Sale Service
"We had to relocate quickly out of country and Expat Auto really saved us time and trouble. They called us back immediately to do a preliminary assessment. They let us know what documents they would need and how things would be handled. On the day they picked up the bikes, Elijah had all the necessary paperwork and walked us through each document. The fact we could leave knowing that the bikes would be maintained and kept safe while waiting to sell was a great relief. Elijah emailed us about any potential buyers and help negotiate the deal. Both bikes sold within a couple of weeks for good prices. Elijah handled all the paperwork for us and the money was deposited straight to our account. Dealing with Expat Auto was a wonderful experience and I would highly recommend them." - Bill and Monette Sexton"Elijah and Expat Auto helped us sell our vehicle when we were caught in a difficult situation after leaving the country. They were professional, timely and were a pleasure to do business with." - Greg Toews
"A few months ago we had two vehicles that we had to sell. Our family was smaller now so we had a van to sell. We also had an older 4-WD pickup we were needing to trade or sell in order to buy a regular truck. We contacted Expat Auto and they took the vehicles, checked them over and evaluated the conditions such as age, mileage etc., and fixed a reasonable price on these. In 3 months both of these vehicles were sold for very close to our price that we were asking. Follow up payments have been worked out to be flexible and compatible with the buyer while protecting us so that no abuse would occur. We have been very pleased with the professionalism and prompt execution with which Expat Auto has conducted their business. I would have no problem with selling a vehicle through their services or purchasing one based on their recommendations. Keep up the good work!" - Ron Morse
"I am SO happy I chose to have Expat Auto sell my car for me. I am a single female. I didn't feel comfortable showing my car to strangers, especially when I don't speak much Thai. I was also unfamiliar with the required paperwork necessary to sell a vehicle. Expat Auto picked up my car on a Thursday afternoon. The following Tuesday, my car was sold! The entire process was very simple and easy. It took about 45 minutes to complete the paper work, which was done the day Expat Auto picked up my car. A few emails later, I had money in my U.S. bank account from the sale of my car. Expat Auto sold my car for the exact amount of money I requested. Thank you so much!" - Michelle Brekhus
Car Finding Service
"In September I wanted to buy a second hand car. I knew exactly what I wanted; a Isuzu MU7, diesel, automatic. Preferred color pearl white or light brown, maximum 6 years old. I don't read or speak Thai, and I am not an expert on cars, so I needed professional help. Because I rented cars several times from Expat Auto, I knew that I could really trust them. I had confidence in their technical knowledge of cars and I knew I could trust them with prices and money. The procedure was that we made a "vehicle finding service agreement" and after some deliberation we agreed on the specifications and I gave them a deposit to start the locating process. We had contact several times and they sent me pictures and descriptions of the cars they were looking at. They had a critical eye and showed me very openly the stronger and weaker points of the suggested cars. Within about a week we found a really beautiful light brown MU-7, automatic, turbo diesel, leather seats, very complete.....and only 43.000 KM on the odometer. I then sent them the remaining funds and they purchased it and ran it through their inspection and made a few repairs. It was and is a real beauty, and a strong solid car. I asked several other "experts" and everyone agreed it's a really good car and the price was very reasonable for the condition and mileage. The Isuzu garage was also able to confirm the mileage accuracy. According to the contract, I had a 4 month warranty. When one day there was a problem with the LCD screen on the sound system, it was changed for a new one without any hesitation or complaints. I am very happy with my MU-7, and I can recommend every expat and non-expat to draw Expat Auto into your plan to buy a car, and can recommend them as a fair and reliable partner in business." - Jo Beerkens"Thank you sincerely for your fantastic service and for finding me such a great car. It was love at first sight when you sent me the photos to look at. I am very happy everyday, I drive it. In particular, I liked about your company that you did not put any kind of pressure on me to buy this or that but instead you listened to what I had in mind and gave valuable clues to think about based on my wishes. I also appreciate that I could test-drive 2 different models that you had for sale, but again you did not try to convince me of buy one of those. Your company provides a very professional and trustworthy service. Being no car-mechanic myself, I needed an outfit I can trust with the evaluation of a pre-loved vehicle. Furthermore, like I told you from the beginning, I think as a woman looking for a used car in any of the shops in Chiang Mai, I would have certainly be ripped off big time and the choices are rather limited, whereas you have access to a much larger database with available cars. The cherry on top is that you took care of all the paperwork with the transport office, with the tax and with the insurance policy." - Reena