Customer Feedback
To share with other users of the website or with us about your experiences with our cars, please use the contact form on the right.Vehicle Sales
"I can not speak more highly of Expat Auto. They have gone above and beyond the call of duty many times for me. They found me an awesome car for a very reasonable price and then upgraded it to meet my needs. When I was stranded in the moat on a Sunday they came and towed my car, and sorted out the issues. I completely trust them and would recommend their services to anyone!" - Sacha Olson"We found Expat Auto to be extremely helpful. We recommend other friends to Expat Auto first time, every time. They even do the paper work for you!!!" - Daniel Boyce
"I have had numerous opportunities to witness the great service and personal care that Elijah and Expat Auto have not only provided me and my family but, the whole Chiang Mai community. If you want a reliable vehicle and to deal with people you can trust then look no further than Expat Auto. They have helped us selling and buying a car and have taken care of all the paperwork. They take the stress out of car buying and give peace of mind. I would recommend them highly. Thanks Elijah and the Expat Auto team." - Brett Faucett
"Just wanted to say that we had a great experience working with Elijah and Expat Auto. We found the perfect car for our family, and the price was very good. We've been driving it for five months now and couldn't be happier with it. Elijah gave us good advice and a good price on our trade in and worked with us while we made arrangements for paying for the car. I'm recommending Expat Auto to all my regional co-workers as they relocate to Chiang Mai." - Michael Kientz
"One of our greatest concerns with living in Thailand has been finding a reliable and affordable used car. A friend recommended Expat Auto so I went online and checked out the website. I called Expat Auto on the phone and made an appointment to view the cars they had on the lot. I didn't see anything that fit our families needs. Walter Ridgley asked me what our needs were and within a week he called and said he found a car we might be interested in. I went back online and looked at a movie clip of it and knew right away it was what we wanted. The service Expat Auto provides is fabulous. They took care of the paperwork and gave me peace of mind regarding the condition of the vehicle. They also tended to a few small item repairs under their warranty. I highly recommend Expat Auto to anyone looking to buy a car and wanting peace of mind. Walter and Elijah Ridgley are incredibly professional and helpful." - Scott St.Pierre
"Used car buying is hardly a pleasurable experience, but my recent trransaction with Expat Auto was a notable exception. Not only only were they very proffessional in their approach, they were also very personable. It was like buying a car from your friend down the street. The vehicle was as described, well presented, and they even pointed out the minor faults on it ahead of my discovering them. They were totally true to their word regarding reimbursing me for my costs in registering the car in another province. The after sales service was great too. I highly recommend them and will probably buy another car from them again in the near future." - John Ellis
"I was nervous about trying to find a use vehicle in Chiang Mai. I knew I had a limited budget and I knew it would be difficult to find a reliable truck with that limit. Elijah and Expat Auto helped alleviate all those concerns. They located a vehicle that met my needs, both financially and in hauling capacity. It was such a relief to be quoted a price and to know everything was included in that price. I have great peace of mind as I drive my vehicle. I will go to Expat Auto for all tune-ups, repairs, and future vehicle purchasing needs." - Kristi Schliep
"Expat Auto took all the stress, worry and hassle out of buying a car for me. Buying a second hand car anywhere is fraught with difficulty, more so when language is a barrier so it was a great pleasure to find someone who could take care of all the details. Also knowing the car had been thoroughly checked over was very reassuring. Elijah and Walter went out of their way to make our purchase as smooth as possible and also to adapt the car to our needs. That kind of professionalism and service are not so common these days. I highly recommend their service to anyone in need of a vehicle." - Jim Brechin, PTIS International School
"Expat Auto is like no other place where you can buy a vehicle. Besides the personal and professional service, which are quite evident, the biggest factor for me was being able to trust Elijah to sell me a dependable car at a price I could afford and to be honest with me about its condition. It was also the easiest experience I've ever had in Asia buying a car.
Elijah showed me all of the problems he and his team had identified after they did their thorough inspection and everything they had repaired. We had ample opportunity to test drive the car and never once felt pressured to buy. In fact, we were encouraged to take my time so we would make the decision we felt was best for our family. Transparency, honesty, competence and trustworthiness are not characteristics I can use to describe most car dealers, but I definitely can with Expat Auto. I have recommended them to several people since I bought my car and will continue to do so because of the integrity that stands behind the car they sold me." - Wayne Lunsford
Consignment Sale Service
"We had to relocate quickly out of country and Expat Auto really saved us time and trouble. They called us back immediately to do a preliminary assessment. They let us know what documents they would need and how things would be handled. On the day they picked up the bikes, Elijah had all the necessary paperwork and walked us through each document. The fact we could leave knowing that the bikes would be maintained and kept safe while waiting to sell was a great relief. Elijah emailed us about any potential buyers and help negotiate the deal. Both bikes sold within a couple of weeks for good prices. Elijah handled all the paperwork for us and the money was deposited straight to our account. Dealing with Expat Auto was a wonderful experience and I would highly recommend them." - Bill and Monette Sexton"Elijah and Expat Auto helped us sell our vehicle when we were caught in a difficult situation after leaving the country. They were professional, timely and were a pleasure to do business with." - Greg Toews
"A few months ago we had two vehicles that we had to sell. Our family was smaller now so we had a van to sell. We also had an older 4-WD pickup we were needing to trade or sell in order to buy a regular truck. We contacted Expat Auto and they took the vehicles, checked them over and evaluated the conditions such as age, mileage etc., and fixed a reasonable price on these. In 3 months both of these vehicles were sold for very close to our price that we were asking. Follow up payments have been worked out to be flexible and compatible with the buyer while protecting us so that no abuse would occur. We have been very pleased with the professionalism and prompt execution with which Expat Auto has conducted their business. I would have no problem with selling a vehicle through their services or purchasing one based on their recommendations. Keep up the good work!" - Ron Morse
"I am SO happy I chose to have Expat Auto sell my car for me. I am a single female. I didn't feel comfortable showing my car to strangers, especially when I don't speak much Thai. I was also unfamiliar with the required paperwork necessary to sell a vehicle. Expat Auto picked up my car on a Thursday afternoon. The following Tuesday, my car was sold! The entire process was very simple and easy. It took about 45 minutes to complete the paper work, which was done the day Expat Auto picked up my car. A few emails later, I had money in my U.S. bank account from the sale of my car. Expat Auto sold my car for the exact amount of money I requested. Thank you so much!" - Michelle Brekhus
Rentals
"We rented a Toyota Corolla for 3 months from Expat Auto. It was a pleasure doing business with Elijah and I would recommend him without hesitation. The rental rate is attractive without compromising on the personal service." - T.J. and Yvonne Bouma“I can highly recommend Elijah Ridgley. His business skills as well as integrity and character in business are exceptional. All questions I asked of him were handled in a professional manner, and answered with knowledge and skill. If you are looking for the kind of services he is offering, I can think of no where better to go!” - Martin Dale Holsinger
"I have had the good fortune to recently do a long-term car rental from Expat Auto in Chiang Mai. Reasonable rates and excellent service. An issue with the A/C was dealt with promptly and the situation quickly resolved. The gentleman with whom I dealt was Elijah. Nice to have an English speaking representative and one who is so courteous and helpful. I highly recommend Expat Auto if you are looking for a car." - Geneviève Huchulak, PTIS (International School)
"The Ridgley's and Expat Auto staff have proved many times over how reliable and professional they are. They are always ready to go the extra mile, have recovered and repaired my car for me from as far as Suan Bua Resort, and have given me a car to use while mine was getting repaired. It is so reassuring in a land where technical communication can be difficult with the locals, to have some one like Elijah around and to know that the work will be completed on time and with great competence. I unhesitatingly recommend Expat Auto as a 'one stop shop' for all your automobile needs - whether to buy, sell or repair your car." - Bijoy Koshy
"When I was searching for a good used car to purchase I wondered how I would know if a car I was interested in would be reliable and if it was offered at a fair price. End of concern once I discovered Expat Auto here in Chiang Mai. I took the subject vehicle in to be inspected by Elijah and his skilled Thai mechanics. After their inspection I knew I could make a fair offer to purchase the vehicle with confidence the vehicle had no "hidden" issues that would plague me in the future. As a non-Thai speaking newcomer, I also loved their ability to take care of all the paperwork required for the vehicle purchase and transfer with the Thai governmental authorities. Great job Expat Auto!" - Dave Mintz
Inspection and Repair Services
"We were very impressed with Expat Auto's assistance when our vehicle broke down. They responded very promptly and gave us confidence that the repairs that we got done were at a good price by reputable firms. It was great to be able to deal with people that we could trust and they went the extra mile in helping us. We would not hesitate to recommend any of their services." - Peter Christensen"Dear Expat Auto, thank you for all the help that you have provided in servicing our vehicle over the last couple of months. I have utilized your services for body work, routine maintenance, and more sophisticated repairs. Your thorough knowledge of automobiles and mastery of Thai language and culture have helped to ensure that our automobile received the best service possible from you and your mechanic associates. I highly value your services and recommend you for anyone needing automobile help in Chiang Mai." - Abram Bicksler
“Trust factor is why I use Expat Auto Service. All repairs are taken care of properly and quickly with detail as to what all actually needs repair at a fair price. No need to concern myself as to whether or not the work will be done properly or on time. Service repair is ideal.” - Terry Schmitt
"Since my first engagement with Expat Auto they have been a delight to work with. I bought a car from them, they assisted with all the paper work and I have continued to use them for all my after sale services. They have been very professional and timely with all the works that I have needed. Elijah is always ready to help and give sound advice when needed. I am very happy to have found Elijah and his team and I look forward to a long relationship. It is refreshing to have an honest opinion and total support. I only have good things to say about Expat Auto and recommend them to anyone..... Thank you for all your support." - Marcus Mckay
"Expat Auto is the only place that we take our cars for repairs, and the only place that we recommend to all of our friends and family. They do excellent quality work, have excellent customer service, and are people who we can trust to give us a good price and quality service. We highly recommend Expat Auto!" - Wesley Uyeda
"My Wife and I have used Expat Auto for the last two years and have been really impressed by the service and workmanship as well as the way the staff go out of their way to what ever they can to help. Expat Auto was also able to do an extensive breakdown of needs and future concerns on our vehicle that we have on record. We have no hesitation in recommending Elijah and the team to anyone!" - Daniel Charman
" We have an old Toyota that was not doing well, but after a week's worth of work by Expat, the car felt completely different: almost like new. I wouldn't hesitate to recommend Expat Auto; as far as I'm concerned, it's the place to go for auto repair work." - ElJay Erickson